Support

What control type is available for Wize retractable monitors?

RS485

Which congress system brands are compatible to Wize microphone lifts?

Modular congress systems Bosch DCN series, Shure MXC series, Sennheiser MEG series (3XLR).

Why is it shown in the instructions for the PL180L and PL300 lifts that the load on the motor is 50 kg, and the maximum weight capacity is limited to 32 kg?

In this case the maximum load capacity of the lift system is limited by the weight capacity of the supplied projector mount PR3XL and is no more than 32 kg. If you do not use PR3XL to hang the projector in the lift, then the maximum weight capacity of the lift system would be 50 kg, taking into account that no equipment of other manufacturers is used.

Which projector mount is inclided to PL80(L), PL120(L), PL150(L), PL180L, PL300 lifts?

Wize PR3XL projector mount is included.

What is "module of VWC/VWFC/VWFW47/60 videolwall series?"

1 module is equivalent to 1 video wall panel. The price is indicated for 1 module.

Are shelves included with Wize M63, MH63, S63 carts and stands?

Yes, WSM100 metal shelf

Are shelves included with Wize M90, S90, RSM100, RSS100 carts and stands?

No, required shelves sold separately: MS9T, MS9B, MS9S, MPC9.

What is VESA standard?

The VESA standard specifies the distances between the mounting holes of the panel to the bracket in mm.

How do I know if a mount is compatible to my panel?

The two main criteria for selecting a panel mount are maximum weight capacity and VESA standard.

How is the separate control of retractable monitor lifts implemented?

Each lift has its own ID. With the help of a free software, it is possible to reassign IDs and redistribute them into different groups. Separate control is carried out through groups of devices, united by ID.

What type of matrix is used for Wize monitors?

BOE IPS matrix.

Is it possible to customize Wize retractable monitors for pass-through video signal?

Yes, it is - with the help of external devices and configuration of signal distribution adjustment inside the lift system.